Smokies strives to make your shopping experience enjoyable and rewarding. If you don’t find an answer to your questions here, don’t hesitate to contact us on 1300 872 301 or through our Contact Form.

Postage & Delivery

How long will it take for my smoke alarms to be delivered?

We despatch your order on the next business day, but more often – the same day that you place your order. Your smoke alarms are despatched from our smoke alarm facility in Brisbane, Queensland. In the unlikely event of a delay in shipping your smoke alarms we will contact you by telephone or email.

Who will be delivering my smoke alarms?

Our two main delivery partners are Australia Post and StarTrack. Smoke alarms that contain a lithium battery (10 year battery smoke alarms) cannot legally be delivered by air in Australia and must be delivered by road transport.

What is the delivery cost?

If your order totals $150 or more – delivery is FREE. For orders under $150 a delivery fee of $9.95 is charged. You will see the shipping cost (if any) as part of the checkout process before you finalise your order.

Do you deliver Australia wide?

Yes, we deliver Australia wide. Unfortunately we do not ship outside Australia as smoke alarm standards vary by country. Our smoke alarms meet every Australian requirement and standard.

I am ordering multiple alarms and brands – will they all be delivered together?

Yes. All smoke alarms on the one order will be delivered together. If you have placed separate orders we may not be able to ship all your smoke alarms together unless you notify us prior to the despatch of your first order.

Can you arrange Express Postage?

We certainly can. If you require Express postage, please contact us by phone, email or through our Contact Form and we will provide you a quotation for the additional postage fee.

Can my smoke alarms be delivered to a Post Office box?

Yes, we can deliver to post office boxes and locked bags.

Returns

If I need to return a smoke alarm, how do I do that?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Payments & Security

What payment methods do you accept?

Your purchases may be paid by Visa or Mastercard.  You can also apply for a 30 Day Trading Account by clicking here.

How do I know my details are safe?

Security is one of the biggest considerations in everything we do. Data security is of utmost importance to Smokies Australia. We use Stripe as our payment gateway – Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.